- Customers who purchase goods or services or create an account with us
- Visitors to our website
- Our suppliers
What this means for you:
- We’ll protect your data
- We are straightforward and always available to speak to you
- We respect your privacy
- We’ve spelled out the personal data we collect about you and how we use it
- We’ve increased our security and how we manage and process your data
- You can always choose how you want to receive optional communications from us
- We’ve been clear about what to do and who to contact if you have any concerns
Below you will find a detail explanation of why we need it and how we use it.
Protecting Your Privacy
At Simplemodestclothing, we protect the privacy and security of our customers and site visitors. Our team totally appreciate and respect how important privacy is. If you have any questions about how we Protect Your Privacy, drop us a line at [email protected]
Personal information is any information relating to an individual who can be identified directly or indirectly, often by name, account number, location, an online identifier or other factors specific to their identity.
Personal information may include “special category data” relating to racial or ethnic origin, political opinions, religious beliefs, membership of a trade union, physical or mental health and criminal records and allegations.
As a rule, we do not collect “special category data” about visitors to our website or our customers or suppliers. The exception is where we identify suspected criminal activity such as fraudulent claims or the use of stolen payment card details. In this case, we will record details of the suspected criminal activity and may take appropriate action, including refusing to accept orders, make payments or give refunds.
We may also report the incident to the relevant bank or payment card issuer or to the police or other appropriate authorities.
See below for details of how we may use your personal information.
Website Visitors Personal Information
You can visit and browse our website without providing your name or contact details.
Like many websites, our server logs capture details of your operating system, browser software, IP (Internet Protocol) address and Uniform Resource Locator (URL), including the date and time of your visit.
You may choose to provide your contact details (name, address, business, job title, email address, telephone number) if you do any of these things:
Buy or return things in store
Use our delivery services
Shop online (either as a guest or using your account)
Enter a competition
Sign up for news and offers
When you enter a competition or promotional feature we may also ask for details such as your name, address, email address and telephone number so we can administer the competition and notify winners.
Separate terms and conditions may apply when you open an account or if you decide to participate in a competition so please make sure that you read them at the relevant time.
Customers Personal Information
If you purchase products or services from us, we may use your personal information in the following purposes i.e. inquiries and information, orders and account management, customer relationship, for product liability purposes, to deal with inquiries and complaints, for claims management and insurance purposes, and for general record keeping purposes
In inquiries and information purpose, we may use your personal information for:
answering your questions or provide you with the information you have requested;
keeping track of sales and inquiries
keeping you informed about our products and services
notifying you about important changes or developments to our site or services
providing a more personalized online experience by showing you the most relevant products and offers
In orders and account management purpose we may use your personal information for:
processing your order
helping with any questions if you have started an order but not completed it
arranging visits to your home (e.g. to carry out a survey or installation)
managing deliveries, returns, and refunds
managing your account, including carrying out identity checks (if applicable)
In customer relationship purpose we may use your personal information for:
monitoring how our customers transact with us online, for example by checking who has redeemed vouchers or bought items using our mobile app, website or other facilities (for more information see Understanding Our Customers below)
contacting you for your views on our products and services
publishing trends and/or to improve usefulness and content of our website
tracking the activity on our site and to provide a more personalized online experience
link with social media sites and services, for example, for advertising purposes
for market research purposes, by tracking the activity on our site or on an anonymous basis to identify trends and/or to improve usefulness and content
Suppliers Personal Information
If you supply products or services to us, we may use your personal information for
order processing and management;
to manage deliveries, installations, returns, and refunds;
for product liability purposes;
to manage your account, including conducting credit and other background checks where applicable;
for market research purposes;
to notify you about important changes or developments to our websites or services;
for supply chain management;
to deal with inquiries and complaints;
for claims management and insurance purposes;
and for record keeping purposes.
If you are a supplier and you have any questions about how we use your personal information, please contact your usual business contact.
So that we can provide a better service, we want to understand the shopping patterns of our customers, how customers select the products and services they ultimately buy, which apps and technology customers prefer to use, and how successful our advertising and promotional campaigns have been. We may use a number of different techniques to do this. This helps us build a complete picture of all the things people buy from us.
We monitor which customers redeem vouchers using a code that makes the offer personal to you. We may connect with social media sites so that we can better target our advertising while you are using these services and improve the relevance of what you see
Keeping You Informed
If you sign up to receive updates or have bought or inquired about our products or services, we may use the information we collect to let you know about our other products and services which may be of interest to you and to keep you updated with information about promotional offers and what is coming soon.
If you leave items in your shopping basket on our website without completing a purchase, we may send you an email to follow up and ask if you need any help with your order.
We review the products and services you buy and we also analyze your use of our website and the searches you make on this and other websites. We use this information to tailor the marketing you receive from us so it is as relevant as possible. This may include serving you with adverts on social media and other third-party websites.
You can opt out of receiving marketing communications from us at any time by contacting our customer services team through one of the options on our “contact us” page.
Some telephone calls may be recorded or monitored, for example, calls to our customer services teams. Call recording and monitoring may be carried out for the following purposes: training and quality control, as evidence of conversations, and for the prevention or detection of crime (e.g. fraudulent claims).
We will retain your personal information for as long as needed for the legitimate business purposes described above
If you are a visitor to the website, we will retain your information for a limited period in order to respond to your query, provide you with the information you require or to send you updates on our products and services for as long as you indicate that you are happy for us to do so.
If you make a one-off purchase, we normally keep records of the transaction for a minimum of 7 years. If you are an account customer or a supplier, we normally keep records for 7 years after the closure of your account or the last purchase or sale you made. In all cases, this is for accounting, tax and product liability purposes.
Your information may be retained for longer than this if there are valid legal grounds for us to do so, for example, if required by law or court order, or as needed to defend or pursue legal claims.
Working with Service Providers
Like most online stores, we engage service providers to run our website and IT systems, to help us administer accounts, to conduct credit checks and fraud screening, and to handle marketing campaigns. We also work with a large number of suppliers who provide products and delivery services to us.
We will only provide these companies with the information they need to deliver the service we have engaged them for and they are prohibited from using that information for any other purpose. Whenever we share personal information about our customers or visitors to our website with our service providers, we will put in place contracts which require the service provider to protect the information and keep it secure.
Your personal data may be disclosed to the following third parties for the purposes described above:
tax, customs, and excise authorities
regulators, courts and the police
fraud screening agencies
central and local government
other professional advisers
We may also disclose your personal information if we believe that the disclosure is necessary to enforce or apply our terms and conditions or otherwise protect and defend our rights, property or the safety of our customers and other users of the website.
We may disclose and/or transfer your personal information in connection with a reorganization of all or part of our business, if the majority of our shares are bought by another company or if we transfer all or some of our assets to another company.
Transferring information to other countries
Some of the companies who provide services to us may be located outside the United States. As a result, your personal information may be transferred outside the US. We will ensure that those service providers comply with any legal requirements that apply to the transfer of personal information outside the US, including, where appropriate, requiring the service provider to sign the approved the transfer of personal data to third countries.
We are committed to safeguarding the personal information you provide to us. We use appropriate measures to protect the information that you submit through our website and the information we collect and store about our customers. Only employees who need the information in order to do their jobs have access to it.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of information you submit via our website and any transmission is at your own risk. Once we have received your information, we will take appropriate technical and organizational measures to safeguard your personal data against loss, theft and unauthorized use, access or modification.
If you have created an account or registered to use any online services, your account details may be password protected. It is your responsibility to keep your password confidential and to sign out once you have finished browsing.
Links to Other Websites
Links may be provided on our website to other websites that are not operated by us. If you use these links, you will leave our website. You should note that we are not responsible for the contents of any third party website. External sites will have their own privacy policies which you should read carefully.
Access and Updating Information
If you would like to correct or update any of your other personal information, please contact us at the email address in the contact page. We may need to ask for proof of your identity before we can respond to your request.
If you have an online account you can access, update and correct your personal information – including your marketing choices – using the account management facilities.
You can opt out of receiving marketing at any time by using the unsubscribe option in the message or by contacting our customer service team on the contact page.
You can also opt out of postal and telephone marketing by contacting us using the contact us link on the website.
You will still receive generic marketing unless you opt out of receiving marketing entirely.
In relation to your personal information you may also have the following rights : under certain circumstances, the right to restrict or refuse processing of your personal information (including profiles), or request that your personal information be deleted where you have voluntarily provided personal information, or agree to its use, the right to withdraw you approve under certain circumstances, the right to receive a copy of the personal information that you have provided to us, in a structured, commonly used and machine-readable format or to request that we transfer that information to another party.